O*NET states that community service directors perform the following tasks:

• Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
• Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints.
• Recruit, interview, and hire or sign up volunteers and staff.
• Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated.
• Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.
• Direct activities of professional and technical staff members and volunteers.
• Plan and administer budgets for programs, equipment and support services.
• Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
• Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.
• Research and analyze member or community needs to determine program directions and goals.

Community service directors are knowledgeable in principles of business and management, human resources, psychology, sociology, and anthropology.

Community service directors possess active listening, speaking, and critical thinking skills. They cooperate with co-workers in a friendly, non-competitive environment. Community service directors need to be sensitive to others’ needs and feelings, and should have a desire to help people. The job also requires a willingness to lead, take charge, and offer opinions and direction.   

Helpful website: http://www.ehow.com/how_2164331_become-community-service-director.html