Rotations at Sunnyvale: Recap

After finishing up some time at Sunnyvale and having completed several departmental rotations, I have met a lot of wonderful new people and have gained a lot of new knowledge from them!

During my time at Sunnyvale I had the opportunity to shadow Sterile Processing, Materials Management, Pharmacy, the ED, Med/Surge, Lab, and Patient Access. At Sunnyvale both Sterile Processing and the Pharmacy are outsourced to vendors outside of the hospital. This setup is unlike most other Tenet hospitals, so it was a great opportunity for me to learn about outsourced services and how they operate within hospitals.

Since my rotations were only a day long at most, I was able to see quite a few departments, some of which I haven’t even rotated through at Lake Pointe yet! Being able to see the same departments at different hospitals has also been very interesting for me. Although they often function quite similarly, sometimes one hospital may do things a little bit differently. One way may not necessarily be better than another, but understanding multiple points of view can ultimately help hospitals in the same market to collectively resolve problems and challenges.

By rotating through multiple departments I was also able to spend a lot of time learning about the transition to Tenet since the acquisition. Many employees mentioned that they did not feel much change yet, but that they were happy to be part of Tenet now. Others noted the increase in volumes since Sunnyvale was acquired and how great it has been to be able to provide care to more community members.

As the transition continues to develop for Sunnyvale, more changes will undoubtedly develop as well. I’m excited to see how the hospital grows and changes over time!


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Competitive Paper

One component of my residency is to complete a competitive paper during the fall semester. During the first semester of my MBA, my classmates and I were also responsible for writing and completing a paper on a healthcare topic. This time around we are responsible for completing a paper on healthcare management. With so many different initiatives going on in healthcare, there are many topics to choose from!

If our original papers could be expanded upon to meet this critera it is possible to resubmit that paper with additions and alterations. My original paper was on the ability to utilize Customer Relationship Management systems to manage primary care referrals. I didn’t think that there was much more for me to expand upon, so I decided to start from scratch.

One of the biggest challenges I have in beginning to write a paper is in deciding what I want to learn more about and what  I want to spend time researching. The process of actually choosing a topic and finding articles to support my paper is typically the most time consuming and difficult part of the process for me!

After spending time researching I have ultimately decided to write about the collection of Personal Health Records that are available on the consumer market. With patient engagement becoming increasingly important, finding a PHR that can efficiently, easily, and reliably allow patients to access their health information is essential. Despite this necessity, the current market of PHRs has no set standards for what information they should contain or what capabilities they should have.

I’m hoping to learn more about the topic as I continue to research and draft my paper. One thing I have certainly learned from this process is that it is much more difficult to find the time to write a paper while working than while in school! I’ll be happy to have it completed and submitted soon!


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Travel Plans!!

Prior to coming to Baylor I lived in Orlando, Florida. Last year I was able to make the trip back to Orlando in October to celebrate an early Halloween and to enjoy one of my favorite times of year in Florida. Taking part in Orlando’s festivities for Halloween had become a tradition of mine while living there, so I was very excited to have the opportunity to go.

I was not planning on taking time off to travel during my residency, but after hearing that several of my college friends would be in town, I decided that I couldn’t miss out and that I wanted to keep my tradition going!

Although I do not have any set PTO as a part of my residency, I’m lucky to have a wonderful preceptor who is very welcoming and understanding. Needless to say, I have his approval to go and have been busy making travel plans since! I will be leaving taking two days off to have an extra long weekend together with my friends. It’s still a little less than two months away, but I am thrilled that I’ll be able to spend Halloween in Orlando this year.

So far our plans are to go to Mickey’s Not So Scary Halloween Party, visit Universal Studios to see the new Harry Potter Expansion, catch up with friends, and see some of my sorority sisters who are still at my college! I am already looking forward to it and know it will be a wonderful trip.


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Hospital Rotations at Sunnyvale

Now that the holiday weekend is over it’s back to my residency! For the next two weeks I will be spending some time doing rotations at Sunnyvale rather than at Lake Pointe.

Tenet recently acquired Texas Regional Medical Center: Sunnyvale. Since beginning my residency I have had the opportunity to learn a little about the hospital and to see how their initial transition to Tenet has developed.

Now that it’s been a few more months, changes are slowly being rolled out at Sunnyvale. The hospital’s patient access department has been transitioned to Tenet’s vendor, Confier. In addition to this, Sunnyvale employees have begun to work more closely with other Dallas Tenet Hospitals in sharing resources including employees and supplies.

Although early changes have occurred, there are still many more changes to come! The hospital is not currently on Cerner, which is Tenet’s EHR. Other departments also use different software programs from what Tenet hospitals traditionally use. I’m excited to have the opportunity to spend some one-on-one time in different departments at Sunnyvale to learn about how they are adapting to being part of Tenet and to understanding their culture and how they may do things a bit differently.

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Labor Day Weekend

It’s a holiday weekend! I think the best thing about long weekends is that I have a little extra time to relax and get caught up on chores.

This weekend I’m planning on spending most of my time at home. I recently adopted a dog (who is adorable, but a lot of work!) and am also going to be pet sitting for my fellow Administrative Resident for a few days. I’m hoping her pup will help to tire mine out!

This weekend I am also meeting with a representative from the organization that I am planning to begin volunteer with soon. The program (Youth Achievement Foundation) allows mentors to spend time and tutor disadvantaged students who are middle school and high school aged. I will be volunteering as a mentor and will meet with the enrolled students once a week for two hours.

Although I am getting busier with my residency, finding activities outside of work is important to me. I was always involved with organizations outside of school as a college student and am excited to get involved in my community again. I have never regretted spending my time volunteering with organizations that I believe had a great mission. I feel great about my upcoming experience!


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Showcase Training: Dell Training Center

This week I’ve had a fairly light week at my residency. I’ve been busy lately and needed a few days to catch up on project work, so it worked out well for me! In addition to having some down time to catch up on work, I also went to a training course for one of the programs that we use at Lake Pointe.

Tenet uses Dell for outsources its information systems. As such, training is done at a Dell Training Location. I had never been there before, so I wasn’t sure of what to expect.

After arriving to training I made my way to the building I was supposed to report to and found my contact person. While getting training set up, we talked about how Ross Perot still works at the location and comes to work every day at 8am. I didn’t realize that he still worked there and enjoyed being able to see some of his memorabilia and honorary degrees that lined the building’s hallways. To my surprise, I ended up having the pleasure of briefly meeting Mr. Perot while on the elevator! I’d say it was a pretty neat training experience.

The training session helped me to learn how I can pull queries of information. I haven’t worked much with the finance office at Lake Pointe, but now that I’ve gone through Showcase training, I may be able to help run some reports!

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Mesquite Rodeo

This weekend I went to my first Rodeo! My fellow Administrative Resident, boyfriend and other friend joined me. One of Lake Pointe’s Physician Relations Managers had won tickets to the rodeo, but was unable to go. Lucky for me and my friends, this meant we were able to go for free!

Having never gone to a Rodeo before, I didn’t really know what to expect. I have to say it did not disappoint! The Rodeo was held in Mesquite, which is outside of Dallas. The four of us met up for dinner beforehand and then headed to the Resistol Arena. Today was the last night of the Rodeo for the year, so it was also the championships.

The Rodeo hosted several events as well as some other entertainment acts. Events included Tie Down Roping, Barrel Racing, Steer Wrestling, Bull Riding, and more. The highlight of the Rodeo for me, however, was Mutton Busting. Mutton Busting is an event in which children ride or race on sheep. I had never seen ANYTHING like it and I have to say it was incredibly entertaining.

The Rodeo by far exceeded my expectations and I will definitely be going to more in the future!


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Introducing Lean Daily Management

One of the things that I have enjoyed most about my residency is that we use Lean Daily Management (LDM) as a way to connect with employees throughout the hospital and to learn about and proactively address operational issues we’re having.

This past week I had the opportunity to see how LDM is introduced and rolled out initially into a hospital. Now that Tenet’s Dallas hospitals are beginning to become a market, I have had the opportunity to spend time at the other hospitals in the market as well. When I first started at Lake Pointe, LDM had been in place for several months. I really enjoyed learning about the process, seeing how the administrative team responded to departments’ concerns and struggles, and watching it continue to grow. Despite this, I was also curious about how LDM is introduced to a new setting.

One of the things that was shared with the hospital LDM will be introduced to, is that incorporating it into a hospital really involves a cultural adaptation. It takes time both on the part of the administrative team as well as the departments to update their daily metrics, change goals, assign someone to report out, and to actively/collectively work together to address problems. At Lake Pointe this cultural change has already begun to evolve, but it will just be the beginning when LDM begins at the other hospital. It’s been a great experience for me to see its very beginnings, I’m excited to see where they are at before I finish my residency in December!


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Community Involvement & Upcoming Events

In addition to working on projects within the hospital and doing rotations, I have also been given the opportunity to be involved with some of Lake Pointe’s community events. On Friday I attended a New Teacher’s Breakfast at Rockwall High School, which has been designed to help introduce Rockwall’s new teachers to the district. In addition to this, the hospital also has several other events coming up in September, which I am invited to be a part of.

One of these is Rockwall’s HeartChase, which the hospital sponsors and actively participates in as well. I have never done a HeartChase event before, so I’m pretty excited about being involved! In addition to this, we are also sponsors of Rockwall’s Duck Race. As sponsors we are given large rubber ducks to decorate. These ducks will then be entered into the event’s beauty pageant to be judged! I have already begun to work with my co-resident on creative ideas for our ducks.

Being involved in the community that I live in is something that has always been important to me. When I lived in Florida I spent my time volunteering for several organizations and have been actively looking for ways to get involved since moving to Dallas. I’m excited that Lake Pointe is actively involved with the communities they serve and that I will be able to be apart of it.

In addition to volunteering through Lake Pointe, I’ve also done a little research on how I can get involved on my own! One program that I found is the Youth Achievement Foundation (YAF), which pairs volunteers with middle school and high school students to act as a mentor for them. I have always enjoyed one-on-one volunteering activities with kids and am hopeful that I’ll be a good fit for the program!


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Lake Pointe-Business Plan Presentation

Last week I was able to attend Texas Regional: Sunnyvale’s Business Plan Presentation at Tenet’s Home Office. This week it was Lake Pointe’s turn to present their Business Plan. Although I had now gone through the process once, I knew that since Lake Pointe has been through the business plan process many times before, that the expectations would be higher.

In addition to seeing how the process works, I also was able to help put together a few of the slides that were included in the version that were being presented to home office. Being a part of the entire process was a very neat experience and I’m thankful to have had the opportunity!

Like last time, we went to home office for the presentation. This time, however, we went to one of the top floors of home office. Home office is located in downtown Dallas and from the top floors the view of the city is great! We were fortunate enough to get there early enough to have some time to look out the windows and get a new perspective for how Dallas is laid out.

Once the presentation got started, I focuses primarily on what the Central Region Executive team had concerns or major questions about. Since I’m not at home office often or around those who work in home office, it was a great experience to learn a little about what they find to be important in terms of performance and operational success.

Although going through the business plan was a great experience, I am excited to start getting back into rotations soon to continue to learn more about how Lake Pointe operates!


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